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Lawtons GroupLawtons Group

Technical Support

Technical Support:

For the capital machinery and technical products Xact distributes, we provide our customers with full nationwide technical support, comprising:

Highly trained engineers

Xact's field based engineers are fully trained in electronics, software systems, mechanics and pneumatics to ensure most customer problems and issues can be sorted out in a single visit, minimising machine downtime and inconvenience.

To ensure the highest level of customer support at all times, all engineers are fully trained in the installation, maintenance and service of all new products prior to their introduction into the market.

Full spares and accessories service

To maximise their performance, all field engineers are equipped with a full range of spares and accessories which are offered to customers for backup or preventative maintenance, in addition to being used for repair work.

Nationwide support 24/7

Field engineers based around the UK offer nationwide coverage, with 24/7 coverage, 365 days a year, available if required.

Customised design solutions

Internal engineers, using CAD/CAM systems are also available to re-design and optimise the flow within our customers high-speed production lines